Answer:
Purpose
This component contains functions for recording and processing different types of problems (for example, problems resulting from poor-quality goods or services). You can use the notifications to analyze the recorded defects and monitor the correction of these problems. In particular, the notifications can help you process internal or external problems such as:
- Complaints filed by customers
- Complaints against vendors
- Company-internal problems
- Other user-specific problems
As an extremely flexible system, you can also use this component to process and manage information of a positive nature (for example, to implement a "suggestion system" in your company to manage improvements).
Implementation Considerations
You should implement this component if your company needs an effective and efficient tool that can:
- Manage and process its internal and external problems
- Help you optimize your business processes through continuous
process improvement
Integration
The quality notifications are a part of the general system of notifications in the SAP system that also includes maintenance notifications in the Plant Maintenance (PM) component and service notifications in the Customer Service (CS) component.
The quality notifications are also integrated with the
following processes in the logistics supply chain:
- Repairs Processing (Quality Management, Customer Service,
Sales and Distribution)
- Complaint Processing (Quality Management, Materials
Management, and Sales and Distribution)
Notification Types
F1 Customer error
F2 Vendor error
F3 Material error
Q1 Customer Complaint
Q2 Complaint ag. vendor
Q3 InternalProbNotif.
Q4 ASSEMBLY NOTIFICATIO
QR StabilStudy w/o Mat
QS StabilStudy with Mat
QT StabilityStudy Trial
For example,
Q1 can be used with SD module, Q2 with MM, Q3 with PP, Q4 with ASSEMBLY NOTIFICATION. All these document types can be used with ref to or can be processed without reference to any document of any other module.
Transaction Code : QM01
Notes:
Listing of Quality Notification
Use T.code: QM11
Select Notification Types :
F1 Customer error - Can be created from Defect recording
screen for 10 Insp. type and QM01
F2 Vendor error - Can be created from Defect recording
screen for 01 Insp. Type and QM01
F3 Material error - Can be created from Defect recording
screen for 04 Insp. Type and QM01
Q1 Customer Complaint
Q2 Complaint ag. vendor
Q3 InternalProbNotif.
Q4 Assembly Notif.
QR StabilStudy w/o Mat
QS StabilStudy with Mat
QT StabilityStudy Trial
