SAP R/3 4.6 SD Customer Service Representative Training CD ROM

Course Overview

This SAP R/3 4.6 SD Customer Service Representative course aims to provide the basic knowledge required to start and log on to the R/3 System, Release 4.6. The student will be given an overview of the basic sales processes and how Sales and Distribution is integrated and organized in the R/3 System. Additionally, this course describes the master data used by sales employees. Furthermore, the student will be introduced to the activities involved in the role of the sales employee in the R/3 System.

Learn To

• Getting started with SAP R/3 4.6.
• Starting the system and logging on.
• Access options.
• Basis.
• Basics of sales and distribution.
• Overview.
• Master data in SD processing.
• Basic functions in SD.
• The sales employee in SAP R/3.
• Inquiries, quotations, and orders.
• Processing contracts.
• Sales information.

Audience

The audience for this course includes those who need to learn how to use the R/3 System, customer service representatives and other sales employees, and members of project teams (organizational and conceptual phases). There are no prerequisites for participating in this course.

Content Emphasis

Skills-Based

Total Learning Time

3 to 4 hours

Course Contents

Unit 1: Getting Started with SAP R/3 4.6

1.5 - 2 hours

• Starting the System and Logging On: - Starting the R/3 System. - Logging on for the First Time. - General Structure. - Screen Header. - Screen Body.

• Access Options: - Easy Access Menu Structures. - Calling up Program Functions. - General Settings.

• Basis: - Workplace. - Workflow - Overview. - Printing from the R/3 System.

Unit 2: Basics of Sales and Distribution

1.5 - 2 hours

• Processes in Sales and Distribution: - Organizational Levels in SD. - Integration. - Role-Based Sales and Distribution.

• Master Data in SD Processing: - Customers and Business Partners. - Products and Services. - Conditions and Agreements.

• Basic Functions in SD: - Sales Documents. - Material Determination. - Partner Determination.

Unit 3: The Sales Employee in SAP R/3

1 - 2 hours

• Inquiries, Quotations, and Orders: - Creating and Changing Inquiries. - Creating and Displaying Quotations. - Creating and Changing Orders.

• Processing Contracts: - Contract Types. - Creating Contracts.

• Sales Information: - Master Data. - Contracts. - Inquiries, Quotations, Orders.

Regular price: $349.95padSale price: $299.95pad

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